To help you understand the steps in which our service deals with your submitted CORE articles, we have outlined the most important topics for you here.
What happens to my kite/bar/wing/board at CORE Service?
Arrived
Your CORE product is now at our facility and has been added to the queue for further processing. We will do our best to process your order as soon as possible. In individual cases, delays may occur due to a high workload. If you need your kitematerial for your next session and we can estimate that we can not guarantee a timely processing, we are happy to offer you free loan material for the duration of the repair. Of course we need your personal session planning. Therefore please contact us via email, so that we can discuss the further course of action.
We will keep you informed about the current status of the repair in your personal support account, but we will not send an email for every update. If you want to know the current status, please log in to our support portal at https://support.corekites.com with your email address and password and check the processing status in the support ticket of your submitted CORE product.
In Processing
Your CORE product is now being processed by us. From here, depending on whether it is a board, a kite, a bar or accessories, your material will be handed over to your personal representative so that he/she can immediately start with the initial check.
Initial check
In this step, we subject your material to an initial inspection so that we can give a reliable statement about the condition and the necessary repairs. For the identified damages, we create an initial cost estimate consisting of the required spare parts and the expected processing time (in quarter hours).
Depending on the product type, the initial check goes through different steps:
Initial check kite
Your kite is inflated and placed on the trailing edge.
- Leading edge and strut ends are checked for damage or foreign objects
- Check that the bladders are correctly positioned
Valve Check
- Flap of the recoil valve is checked
- the lid is checked for damage
- Line to the cover is checked for damage
Bridle Check
- Check for damage such as cuts, knots or abrasion
- Running of the pulleys
- Checking the tie-in points (stopper tubes are pushed up to the knots).
- Check pigtails for wear
Canopy and Dacron surface
- Check for microholes, cracks and cuts
- Check seams
- Simple, short cleaning (if necessary)
Fastpump connections
- all hoses are checked for correct fit and integrity
- all cable ties are checked for presence and strength
- Are the cable tie neoprene covers present and do they fit snugly over the cable ties?
- The Fastpump clips are functional and the neoprene cover is undamaged.
Air test
- Kite is inflated to pre-set air pressure and all one-pump hoses are disconnected
- Valve cap is screwed on
- Leave for at least 12 hours to check for possible air loss from a bladder.
Kit bag
- Check the kit bag for foreign objects, if necessary clean it roughly.
- Check for possible damage
- Testing the repair kit
Sailmaker (if necessary)
- Photos of the damage are taken and a KVA is obtained from the sailmaker
- Damage is marked on the kite
- MWF, if necessary, is forwarded to the customer
- Kites are always delivered to the sailmaker dry and clean
Initial check bar
Linen
- Lay out lines, comb and check for knots and damage
- hook all lines into carabiners
- after replacing all spare parts, the lines are cut to length
Quickrelease Check
- Checking the ball bearing running
- Check for trouble-free release and reassembly
- Running the Safetyline through the Quickrelease
- Check for rust film
- the chickenstick can be rotated
- Checking the chicken loop for damage
- Presence of the stopper ball
Holm
- Check the bar covering and, if necessary, glue the cracks back on.
- best possible cleaning
- Checking the end caps for wear and damage
- Check the bar inserts for wear
- Checking the floater bungee components
- Checking the Depowertramp and Safetyline sheathing for abrasion and damage
- Checking the Adjuster Bungee for elasticity
- Check the SSF for abrasion
Initial check Wing
Your Wing is inflated and placed on the Trailing Edge
- Leading edge and strut ends are checked for damage or foreign objects
- Check that the bladders are correctly positioned
Valve Check
- Flap of the recoil valve is checked
- the lid is checked for damage
- Line to the cover is checked for damage
Canopy and Dacron surface
- Check for microholes, cracks and cuts
- Check seams
- Simple, short cleaning (if necessary)
Fastpump connections
- all hoses are checked for correct fit and integrity
- all cable ties are checked for presence and strength
- Are the cable tie neoprene covers present and do they fit snugly over the cable ties?
- The Fastpump clips are functional and the neoprene cover is undamaged.
Air test
- Wing is inflated to pre-set air pressure and all one-pump hoses are disconnected
- Valve cap is screwed on
- Leave for at least 12 hours to check for possible air loss from a bladder.
Wing bag
- Check the Wing bag for foreign bodies, clean roughly if necessary.
- Check for possible damage
- Testing the repair kit
Sailmaker (if necessary)
- Photos of the damage are taken and a KVA is obtained from the sailmaker
- Damage is marked on the wing
- MWF, if necessary, is forwarded to the customer
- Wings are always delivered dry and clean to the sailmaker
Initial check boards
- Damage described by the customer is checked in more detail.
- Check for additional damage, e.g. inserts,
- Possibilities of repair with customers are discussed afterwards
- Cost estimate is discussed with the client
- Board repair is carried out
Twintip
- Check underwater hull
- Check Topdeck
- Checking the rails
- Check of the model stickers (for Carved Customs before 2021)
- Checking the pads/straps and screws
Waveboard / Foilboard
- Check for structural damage in the laminate
- Checking the rails
- Checking the inserts
- Check the straps if necessary
Initial check accessories
- Check for specified and, if necessary, further damage
Sailmaker
If your kite has to go to our sailmaker because of a damage in the canopy cloth of the sail area or in the Dacron cloth of the struts and leading edge, we will inform you about the status "sailmaker". We have the highest standards for our repairs and always try to make the repair as hard to see as possible.
Wait for approval KVA (cost estimate)
At this point we ask you to release the estimate (KVA) for the repair. This status is only selected if, despite goodwill, we cannot cover the cost due to non-warranty damage.
Repair can start
After the cost estimate for the repair has been released by you, the repair can start. This is made clear in the "Repair can start!" stature.
12h Air test
After your kite has already received a first air test and possible leaks have been located and repaired, the result will be checked again. After repairing or replacing a bladder, we still want to make sure that your kite does not lose air. To realize this, the kite will be inflated again for 12 hours to the pressure specified by us before it is sent back. Only when this test has been passed successfully, your kite will leave our service area.
Ready for shipment
Your CORE product has been repaired according to the CORE Service Standard. Now your material will be shipped again.
ATTENTION: Here we need your active help: Please always send us your current shipping address by reply email, so that there is no misunderstanding when returning the product. If you want to pick up your CORE product on Fehmarn yourself, this is of course also possible. Please inform us in this case also by reply to this mail. The shipment will only take place after we have received your shipping address.
Completed
After your CORE product has been shipped or you have specified that you would like to pick it up yourself, this service process is given the status "Completed". Translated with www.DeepL.com/Translator (free version)